Staff was super helpful on the phone, the flowers were absolute terrible, dead, and not even what was ordered. The arrangement was just simply ugly. I understand sometimes things may run out but no one even notified to let us know they didn't have the type of flowers that were ordered. If they were unable to fulfill the order the least the could do is reach out and let someone know so we could have gone a different route. Absolutely embarrassing experience. When we called after delivery they let us know they didn't have the vase or flowers so they put this together and did not even offer any kind of refund or remake. We will never use Locust Grove Flowers again. This is what a premium floral order will get you. Save your money and go to Kroger. This picture was taken right after delivery.